Return and Refund Policy
What you should check once the Delivery Boy arrives with your order?
- Items arrived vs. Items ordered
- Please make sure you cross-check all items that are delivered to you against the order placed, including:
- Order Number
- Items under the order
- Invoice received
- Packaging status
- Item is not damaged
- Please check that none of the item(s) is delivered unpacked or damaged
Return & Replacement Policy
- Any items/order will be returned and replaced if:
- If the product is damaged on receipt.
- Incorrect Order is delivered
- Incorrect Item (s) is delivered
- The product should be returned in its original packaging along with a copy of the invoice.
- Curiohh will bear the transportation costs for the return of the product.
- No returns will be allowed for used products.
- Please write to us on Contact Us within 24 hrs of receipt of your order to initiate the Return & Replacement.
- We will revert back with the Return & Replacement date & time slot for the same
- The Return can be initiated once the product is shipped the order status is “Complete”.
- The returning product image must be uploaded upon request
- Email: [email protected]
Refund Policy
- A refund could be initiated only for Damaged product received by the customer.
- The customer will send images of the damaged product and invoice to the contact email ID within 24 hours
- If a customer requests a refund instead of a Return & Replacement, Refund will be issued in the form of ‘Wallet Only'.
- We will take back the Damage Product with us and refund the money in the wallet.
- The wallet would be issued, post scrutinizing the images sent and its invoice copy within 7 Business days of the receipt of the images.
- The value of the wallet would be equal to the exact amount paid by the Customer during the purchase of the product.